RioStar Terms & Conditions – Malaysia Platform Terms of Use

RioStar is an online entertainment platform offering a wide range of services to players in Malaysia, including Live Casino, Sports Betting, slots, lottery, and roulette. The platform is operated by RioStar and functions in accordance with the terms and conditions set out in this document.

These Terms & Conditions ("Agreement") take effect from the date you register a RioStar account and apply to all use of the platform, including access via the website, mobile application, or any other device. If you do not agree with any part of these terms, please discontinue your use of the RioStar platform.

RioStar reserves the right to amend, update, or replace any part of this Agreement at any time without prior notice. It is your responsibility to review this page periodically. The "Updated" date at the top of this document indicates when the latest version of these terms took effect.

To register and use RioStar's services, you must meet all of the following eligibility requirements:

• Must be at least 18 years of age at the time of registration.
• Is an individual with full legal capacity to enter into a binding agreement.
• Not residing in any jurisdiction where the use of our services is prohibited under local or national law.
• Has never been declared bankrupt and is not subject to any court order restricting your ability to enter into financial agreements.
• Using legitimate personal funds for deposits — not borrowed money or funds obtained through unlawful means.

RioStar reserves the right to request proof of identity or supporting documents at any time to verify your eligibility. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension.

Each player is permitted to hold only one (1) active RioStar account. Creating multiple accounts — whether under the same name, different details, or through family members sharing the same device or internet connection — is strictly prohibited and will be treated as fraud.

During registration, you are required to provide truthful, accurate, and up-to-date information, including:

• Your full name as it appears on your official identification document.
• A valid and active Malaysian mobile phone number.
• A valid and active email address.
• Your exact date of birth for age verification purposes.

RioStar conducts a Know Your Customer (KYC) process to verify member identities. You may be required to submit a copy of your MyKad, passport, or other written documents for verification purposes. This process is in place to protect the security of your account and the integrity of the platform.

You are solely responsible for maintaining the security of your RioStar account password and login credentials. Do not share your login details with anyone. RioStar will not be held liable for any losses arising from unauthorised account access resulting from your failure to keep your credentials secure.

RioStar accepts deposits via authorised Malaysian payment methods only. Currently accepted methods are:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (direct interbank transfer)
• FPX via Maybank2u, CIMB Clicks, Public Bank, RHB Now, and other FPX member banks

The minimum deposit is RM 30 per transaction. Deposits are processed instantly and funds will be credited to your RioStar account within minutes of payment confirmation. RioStar does not charge any transaction fees on deposits made by members.

Withdrawals can be made to the same payment method used for the deposit. The minimum withdrawal amount is RM 50 per transaction. RioStar will process valid withdrawal requests within 3 to 30 minutes, depending on the payment method and verification requirements. Withdrawals to Touch 'n Go eWallet and GrabPay are typically processed fastest.

RioStar reserves the right to hold or delay withdrawals that require further investigation. This includes cases where there is a discrepancy between registration information and payment method details, or where RioStar's fraud detection system flags a transaction as suspicious.

RioStar offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, weekly cashback, and festive promotions such as Hari Raya and Malaysia Day. Each bonus is subject to its own specific terms and conditions as stated in the respective offer details.

The following general terms apply to all RioStar bonuses:

• Each player is eligible to receive each type of bonus once only, unless otherwise stated.
• All bonuses are subject to rollover requirements (wagering requirements) that must be fulfilled before any withdrawal can be made. The specific rollover requirement for each bonus is stated in the relevant promotion's terms.
• Bonuses may only be used within the game categories specified in the offer's terms.
• RioStar reserves the right to withdraw or void any bonus that is reasonably believed to have been obtained through fraud or abuse.
• Promotions are intended for individual players and cannot be transferred to another account.

RioStar reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Such changes will not affect bonuses already credited to your account before the effective date of the change, subject to the applicable rollover requirements.

All games available on RioStar — including Live Casino, slots, roulette, lottery, and Sports Betting — are governed by their respective game-specific rules. You are responsible for familiarising yourself with the rules of each game before placing any bets.

The following additional rules apply to Sports Betting on RioStar:

• All bets are final once confirmed by the RioStar system. Bets cannot be cancelled or modified after confirmation, except through the cash out feature where available.
• RioStar uses live-updated odds. The odds displayed at the time a bet is confirmed are the odds that apply to that bet.
• If a match is postponed or cancelled, RioStar's refund policy will apply in accordance with the rules stated in the sports section of the platform.
• The official decisions of the relevant event organiser or sports governing body are final for the purposes of bet settlement.

For casino games that use a random number generator (RNG), all game outcomes are independent, random, and cannot be manipulated. Each round, hand, or wheel spin is independent of previous results. RioStar is not liable for any losses incurred by players during legitimate casino gameplay.

By using the RioStar platform, you agree not to engage in any of the following activities:

• Registering more than one account under any circumstances.
• Using automated software, bots, scripts, or any other technology to access or interact with the platform.
• Colluding with other players to manipulate game outcomes or betting odds ("match fixing").
• Exploiting any bugs, technical errors, or system vulnerabilities on the platform to gain an unfair advantage.
• Using funds derived from illegal activities to make deposits into your RioStar account.
• Engaging in money laundering or any other illegal financial activity through the RioStar platform.
• Harassing, threatening, or abusing staff or other players on the platform.
• Providing false or misleading information during registration or the KYC process.

RioStar continuously monitors activity on the platform. Any breach of these conduct rules may result in immediate account suspension or closure, forfeiture of all balances including deposited funds and winnings, and legal action where appropriate.

RioStar reserves the right to close or suspend any member's account at any time for the following reasons:

• Violation of any terms and conditions set out in this document.
• Suspected or confirmed fraud, bonus abuse, or illegal activity.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Account closure requested by the player.
• Self-exclusion requests submitted by players under the responsible gaming programme.

If your account is closed or suspended due to fraud or a breach of terms, all funds in the account — including any unused deposited funds — may be forfeited to RioStar. Players who believe their account has been closed in error may contact the RioStar support team to request a review.

You may close your account at any time by contacting the RioStar customer support team. Prior to closure, all rollover requirements tied to active bonuses must be fulfilled, or the bonus balance will be forfeited. Valid deposited funds will be processed for withdrawal once the account closure is complete.

RioStar provides this platform on an "as is" and "as available" basis. RioStar makes no warranties, express or implied, regarding the platform's fitness for any particular purpose, or the absence of errors or service interruptions.

To the extent permitted by applicable law, RioStar shall not be liable for:

• Any financial losses incurred during legitimate gameplay in casino games, lottery, roulette, or Sports Betting.
• Service disruptions caused by factors beyond RioStar's control, including internet issues, third-party server outages, or natural disasters.
• Indirect, consequential, or special losses arising from the use of the platform.
• Losses resulting from unauthorised account access caused by the player's own negligence in safeguarding their password.

RioStar's maximum liability to any member under any circumstances is limited to the net deposit amount made by that member in the thirty (30) days prior to the claim arising.

RioStar is committed to promoting responsible gaming among all our members. We believe that healthy entertainment is entertainment kept in check. The RioStar platform provides a range of features to help you play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits on your account to keep your spending in check.
• Betting Limit: Set a cap on the maximum amount that can be wagered within a specified time period.
• Voluntary Time-Out: Take a break from the platform for a period of your choice — anywhere from 24 hours to 30 days.
• Self-Exclusion: Request a long-term account closure if you feel you need help managing your playing habits.
• Reality Check: Receive periodic reminders about the amount of time you have spent on the platform.

If you are concerned about your own gambling habits or those of someone you know, please visit our Responsible Gaming RioStar or contact our support team for information on help resources available in Malaysia.

The collection, storage, and use of your personal information by RioStar is governed by our Privacy Policy ours, which forms part of this Agreement and should be read together with these terms. By registering a RioStar account, you consent to the processing of your personal data as described in the Privacy Policy.

In summary, RioStar will:

• Only collect information necessary for the provision of our services and legal compliance.
• Protecting your information with 256-bit SSL encryption and appropriate technical security measures.
• We will not sell or share your personal information with third parties for marketing purposes without your consent.
• Granting you the right to access, correct, or request the deletion of your personal data, subject to applicable legal requirements.

RioStar reserves the right to amend these Terms & Conditions at any time. Players will be notified via an on-platform notice, email, or both. Continued use of the RioStar platform after the effective date of any changes constitutes your acceptance of the updated terms.

In the event of any dispute between you and RioStar, we encourage resolution through the following channels, in the order listed:

• Reach the RioStar customer support team directly via live chat or email. Most issues are resolved at this stage.
• If the matter remains unresolved, submit a formal written complaint to RioStar via email support@riostar.best. We are committed to providing a written response within five (5) business days.
• For disputes that cannot be resolved directly, both parties agree to refer the matter to independent arbitration in accordance with the procedures established by a mutually agreed body.

This agreement is governed by applicable law, and you agree to submit to the exclusive jurisdiction of the relevant courts for the resolution of any dispute that cannot be resolved through the channels above.

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, and all remaining provisions of this document shall continue in full force and effect.