RioStar treats your privacy as a priority. This document clearly explains how we collect, store, use, and protect your personal information when you use our platform.
Six core principles that underpin how RioStar manages your privacy and personal data
This Privacy Policy explains how RioStar ("we", "the Platform") collects, uses, discloses and protects your personal information as a member of our platform. This document forms part of your agreement with RioStar and should be read together with Terms & Conditions us. By using the RioStar platform, you agree to this policy.
RioStar takes the privacy of our members very seriously. We understand that when you share your personal information with us — whether during account registration, identity verification, financial transactions, or simply while browsing the platform — you are placing your trust in us. That trust is not something we take lightly.
This Privacy Policy has been established to fulfil RioStar's responsibilities under international data protection best practices and to give you full clarity on how your information is managed. We believe transparency is the foundation of a healthy relationship between a platform and its users.
This policy applies to all members and users of the RioStar platform, including those accessing it via the website at riostar.best, the Android and iOS mobile apps, and any other device used to access RioStar services.
RioStar collects information from you in several ways. Below are the categories of information we collect and the reasons for doing so:
Information You Provide Directly
Automatically Collected Information
| Data Type | Primary Purpose | Legal Basis |
|---|---|---|
| Name & Contact Information | Account management, communications | Contractual agreement |
| Identity Documents | KYC verification, fraud prevention | Legal obligations |
| Payment Information | Deposit & withdrawal processing | Contractual agreement |
| Betting Records | Bet settlement, customer support | Contractual agreement |
| Technical & IP Data | Security & fraud prevention | Legitimate interests |
| Cookie Data | User experience improvement | Consent |
RioStar uses the information collected only for legitimate and necessary purposes. We do not use your data in ways you would not expect or that could be detrimental to you. The following are the primary purposes for which data is used:
RioStar does not use any automated decision-making systems that materially affect your rights without human review. If an important decision regarding your account needs to be made — such as a security-related account suspension — our team will review the case individually.
RioStar does not sell, rent, or share your personal information with third parties for marketing purposes. We only share your data in strictly limited and necessary circumstances, as outlined below:
RioStar's Guarantee: In all data-sharing arrangements with third parties, RioStar ensures that the relevant parties are bound by data protection agreements that are at least as stringent as the standards we set for ourselves. We do not permit third parties to use your data for their own purposes outside the agreed scope of cooperation.
RioStar continuously invests in security infrastructure to keep your data protected at all times. The technical and organisational measures we have in place are among the strongest in the industry:
While RioStar takes all reasonable steps to protect your data, no security system is entirely foolproof. In the event of a material data breach affecting your information, we will notify you within a reasonable timeframe and take immediate remediation measures.
RioStar uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you browse the RioStar platform.
We use the following types of cookies:
You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality of the RioStar platform. We recommend keeping essential and security cookies enabled for the best gaming experience.
As a RioStar member, you have the following rights regarding the personal data we hold about you. We are committed to making it easy for you to exercise these rights without unnecessary hassle:
To exercise any of the rights above, please contact the RioStar support team by email at support@riostar.best stating the right you wish to exercise and the relevant details. RioStar will process your request within 14 business days. In complex cases, this period may be extended to 30 days, with prior notice to you.
Please note that these rights are subject to certain exceptions — for instance, we are unable to delete data that is still required to fulfil a legal obligation or to defend or pursue legitimate legal claims.
The RioStar platform is intended strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If you believe RioStar has inadvertently collected information from someone under 18, please contact us immediately at support@riostar.best and we will take steps to delete that information promptly.
RioStar conducts age verification during registration and through the KYC process to ensure all members meet the minimum age requirement. If we determine during the KYC process that a member is under 18 years of age, the account will be closed immediately and all funds will be returned to the original payment method.
In operating the RioStar platform, your data may be stored or processed on servers located outside Malaysia. This occurs when we use cloud computing services or international software providers that support the platform's operations.
In all cases of cross-border data transfers, RioStar ensures that:
If you would like to learn more about the specific mechanisms used to protect your data during cross-border transfers, please contact us via support@riostar.best.
RioStar retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. The following are our data retention guidelines:
When data is no longer needed, RioStar deletes it securely using data disposal procedures that prevent recovery of the deleted information.
RioStar may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how RioStar protects your information. Your continued use of the RioStar platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated policy.
If you disagree with any changes made, you have the right to close your account by contacting the RioStar support team. We will process your account closure and return any valid remaining balance to your original payment method.
If you have any questions, concerns, or requests regarding this Privacy Policy or how RioStar handles your personal data, we encourage you to reach out to us directly. We're here to help and committed to providing clear, helpful responses.
You can reach us via:
When contacting us regarding a privacy request, please include your full name and the email address registered to your RioStar account so we can verify your identity and process your request efficiently.
We know you have choices when it comes to online entertainment platforms. By choosing RioStar, you're placing your trust in us — and we don't take that lightly. Your privacy is not just a legal obligation for us; it's a core value we uphold every day. We will continue to improve our privacy practices and remain transparent about how we manage your data.
When you play at RioStar — whether you're betting on a Malaysia Super League match, spinning the jackpot slots, or sitting at a live baccarat table — you're sharing sensitive information with us. Your name, phone number, Touch 'n Go or GrabPay account details, betting records — all of this is personal data that deserves proper protection. That's why privacy isn't just a page you scroll past and click "Agree" on — it's the foundation of trust between you and the platform you choose.
RioStar understands that Malaysian players, like the increasingly tech-savvy digital users of today, are growing more conscious of their data security. Widely reported data breach incidents across various digital platforms have made users more cautious — and rightly so. We welcome this awareness, as it drives us to continuously strengthen our data protection practices and be more transparent about how we operate.
On the technical side, RioStar uses 256-bit SSL encryption for all communications — the same standard used by major Malaysian banks such as Maybank and CIMB. This means every time you make a deposit via DuitNow or FPX, or withdraw winnings to your GrabPay or Boost eWallet, the information is encrypted before transmission and can only be read by authorised systems at both ends. Anyone attempting to intercept that data would see nothing but meaningless strings of characters.
The KYC process at RioStar — where we ask you to submit a copy of your MyKad or passport — is something that occasionally raises questions from new players. We understand the concern. For RioStar, KYC is more than a formality; it is a two-way protective measure. It safeguards us against platform misuse and, more importantly, it protects you from the possibility of someone else opening an account in your name without your knowledge. The KYC documents you submit are stored in an isolated, encrypted system with strict access controls — only staff with a specific business need may access them, and every access is logged and audited.
One aspect of RioStar's Privacy Policy that we are particularly proud of is our commitment to players' right to control their own data. Unlike some platforms that make data deletion unnecessarily difficult, RioStar makes it straightforward to request access to, correction of, or deletion of your data. Simply contact our support team and your request will be processed within the stipulated timeframe. We believe your personal data belongs to you — we hold only a temporary permission to use it for the purposes you have agreed to.
As for cookies, RioStar uses them for specific, limited purposes only. We do not sell your cookie data to advertisers or marketing companies. The analytics cookies we use help us understand which parts of the platform see the most activity — for example, whether more Malaysian players access the slots section compared to Sports Betting, or whether the mobile interface works as well for Android users as it does for iPhone users. These insights help us make better development decisions to improve your experience.
For members who are mindful of their digital footprint, RioStar offers several options. You can disable non-essential cookies through your browser settings. You can opt out of marketing communications from RioStar — though you will still receive important account-related notifications. And if you decide to close your account, we will delete your data in accordance with the retention schedule set out in this Privacy Policy, except for data that must be retained for legal reasons.
In closing, RioStar believes that a responsible online entertainment platform must treat player privacy not as a box to be ticked, but as a value demonstrated through concrete action. We are continuously working to improve how we protect your data, and we welcome any feedback or enquiries that can help us in this effort. Contact us at support@riostar.best — we're here to listen and help.
Sign up now and enjoy live casino, sports, slots, lottery and roulette on a platform that puts your security and data privacy first, every time. Over 500,000 Malaysian players already trust RioStar.